RETURN & EXCHANGE ELIGIBILITY

The delivered product can be returned and eligible for refund or exchange:

  • If your product is defective/damaged or incorrect at the time of delivery
  • If the size of a product does not match the one ordered.
  • You cannot return/exchange a product because of a “change of mind” or “no longer needed”

RETURN & EXCHANGE TERMS

  • As we offer “Open Box Policy”, you must check before receiving a product in front of the delivery agent.
  • The product must be returned in the original and undamaged manufacturer packaging/box.
  • The product must be unused, unworn, and unwashed.
  • The product must include the original tags, user manual, warranty cards (if have any), freebies, and accessories.
  • Return charge will be paid at the customer’s expense and will be required to arrange their own shipping.

REFUND POLICY & PROCESS

  • If you paid in advance and the item you ordered is a global item, you can request a refund if the product is not delivered within the allotted time frame (as stated in the Order Policy). Before the specified time period, you are not eligible to claim a refund.
  • If you paid in advance and are eligible to return the order (As per the Above-Mentioned Eligibility & Terms), you can claim a refund without any hesitation.
  • If you are eligible for refund, we will receive your refund claim, after verifying the eligibility from our side you will get the paid amount as a refund within 10 working days from the claim date.

EXCHANGE POLICY & PROCESS

  • In the case of an exchange, if the new selected product is a global product, it will take 10-15 working days more to get the exchanged delivery.
  • Customers have to bear the additional return charges for the old item and delivery charges for the new one.
  • If your item is not defective/damaged or incorrect (size, color) or you are not eligible for refund or exchange and still you want an exchange, in that case, you have to pay a service charge of BDT 200 during the delivery of a new one.