RETURN & EXCHANGE ELIGIBILITY
The delivered product can be returned and eligible for refund or exchange:
- If your product is defective/damaged or incorrect at the time of delivery
- If the size of a product does not match the one ordered.
- You cannot return/exchange a product because of a “change of mind” or “no longer needed”
RETURN & EXCHANGE TERMS
- As we offer “Open Box Policy”, you must check before receiving a product in front of the delivery agent.
- The product must be returned in the original and undamaged manufacturer packaging/box.
- The product must be unused, unworn, and unwashed.
- The product must include the original tags, user manual, warranty cards (if have any), freebies, and accessories.
- Return charge will be paid at the customer’s expense and will be required to arrange their own shipping.
REFUND POLICY & PROCESS
- If you paid in advance and the item you ordered is a global item, you can request a refund if the product is not delivered within the allotted time frame (as stated in the Order Policy). Before the specified time period, you are not eligible to claim a refund.
- If you paid in advance and are eligible to return the order (As per the Above-Mentioned Eligibility & Terms), you can claim a refund without any hesitation.
- If you are eligible for refund, we will receive your refund claim, after verifying the eligibility from our side you will get the paid amount as a refund within 10 working days from the claim date.
EXCHANGE POLICY & PROCESS
- In the case of an exchange, if the new selected product is a global product, it will take 10-15 working days more to get the exchanged delivery.
- Customers have to bear the additional return charges for the old item and delivery charges for the new one.
- If your item is not defective/damaged or incorrect (size, color) or you are not eligible for refund or exchange and still you want an exchange, in that case, you have to pay a service charge of BDT 200 during the delivery of a new one.