Pre-Order Policy – ZentsBD Footwear
At ZentsBD Footwear, we offer pre-orders for selected products to ensure you get the latest styles before they are officially released. Please read our pre-order policy carefully:
1. Eligibility
Pre-orders are available only for products marked as “Pre-Order” on our website or store.
2. Payment for Pre-Orders
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Full payment or a partial deposit may be required to secure your pre-order.
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Payment must be completed through the available payment methods (COD may not be available for pre-orders).
3. Delivery Time
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Pre-order items will be shipped according to the estimated release date mentioned on the product page.
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Delivery dates are approximate and may vary due to production or shipping delays.
4. Order Confirmation
Once your pre-order payment is confirmed, you will receive an order confirmation via email or SMS.
5. Cancellation & Refunds
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Pre-orders can be canceled before the product is shipped.
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Refunds for canceled pre-orders will be processed according to your original payment method within 7–10 business days.
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Once the product is shipped, the standard Return & Refund Policy applies.
6. Changes to Pre-Orders
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Any changes to size, color, or quantity must be requested before shipment.
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We cannot guarantee changes after the pre-order is processed.
7. Communication
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Updates about your pre-order, including estimated shipping dates, will be communicated via email, SMS, or our social media channels.
We appreciate your patience and trust in ZentsBD Footwear, and we strive to deliver your pre-ordered items as quickly and smoothly as possible.
