Return & Exchange Policy

At Zentsbd Footwear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted within 7 days of receiving the product.

• Item must be unused, unworn, and in original condition.

• Product must be returned with original box and packaging.

• Invoice or proof of purchase is required.

2. Exchange Policy

• Exchanges are allowed for size issues only (subject to stock availability).

• Exchange request must be made within 7 days of delivery.

• Customer may need to pay delivery charges for exchange.

3. Non-Returnable Items

• Products that have been used, damaged, or altered.

• Items without original packaging.

• Clearance or discounted items (if marked non-returnable).

4. Refund Policy

• Refunds are processed after product inspection.

• Refund will be issued via the original payment method.

• Processing time: 5–10 working days after approval.

• Delivery charges are non-refundable.

5. Damaged or Wrong Product

• If you receive a damaged or incorrect item, please contact us within 48 hours with clear photos.

• We will arrange a replacement at no extra cost.

6. How to Request a Return

1. Contact our customer support team.

2. Provide order number and reason for return.

3. Follow return instructions shared by our team.

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